Alagasco: Was fortunate enough to get a NICE CSR, but the...
A Alagasco customer review by GetHuman user ~SteelMaggie13 from November 3rd, 2017
Background on ~SteelMaggie13's case
GetHuman: ~SteelMaggie13 - can you tell our other Alagasco customers when your case took place?
~SteelMaggie13: Yes. It was late at night, on October 24th.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~SteelMaggie13 a list of common Alagasco problems)
~SteelMaggie13: "Complaint" was why I was trying to call.
~SteelMaggie13's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SteelMaggie13: Was fortunate enough to get a NICE CSR, but they wouldn't help. My daughter is a single mother, got behind on her bill and paid it.. and then they won't come out and reconnect it until sometime TOMORROW. The window for reconnect is between *-*. They want her to sit at home (missing a day of work) to get the heat turned back on for her * year old. SHAME ON THEM!!! The lady was nice but there is NO excuse for that sort of a timetable. She's a paying customer and should be able to count on getting her service restored as quickly as possible. I've always hated Alagasco but I really hate them now. Shame shame shame!!!
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~SteelMaggie13: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SteelMaggie13: I'd give them a one out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~SteelMaggie13: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~SteelMaggie13: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SteelMaggie13 taken from his Alagasco customer service problem that occurred on October 24th, 2017.