Alagasco: We pay out gas bill through a direct withdrawl...
A Alagasco customer review by GetHuman user ~Unhappy from November 3rd, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other Alagasco customers when your case took place?
~Unhappy: Sure. It was afternoon, on October 27th.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common Alagasco problems)
~Unhappy: "Cancel service" was why I was trying to call.
~Unhappy's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: We pay out gas bill through a direct withdrawl on out debit card. Our debit card expired, and we didn't realize it. Rather than sending an email to notify us, they came to our home during the day and shut off the gas. We realized it by a tag on the door. I was at home and they didn't knock on the door or anything, I could have paid them right then, but didn't even have that choice. We went online and fixed the information with the new card, and paid the past bill. We then had to call them the next day to have them come and turn it back on. On addition to our one month late bill of over $***.** we had to pay a $***.** reconnection and deposit. They didn't even care about the circumstances of the situation. On top of it, we had to wait ** hours from the time we paid the reconnection at *:** pm, to have our gas turned back on.**I wouldn't recommend this service for anyone. We have to use our hot water, but we will not be running our heat unless absolutely necessary from now on.
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~Unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a four out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~Unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his Alagasco customer service problem that occurred on October 27th, 2017.