Allstate: I HAD CALLED TO CANCELL MY POLICY A WEEK PRYOR...
A Allstate customer review by GetHuman user GetHuman-298915 from October 29th, 2017
Background on GetHuman-298915's case
GetHuman: GetHuman-298915 - can you tell our other Allstate customers when your case took place?
GetHuman-298915: Yes I can. It was evening, on October 19th.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-298915 a list of common Allstate problems)
GetHuman-298915: "Coverage question" was why I was trying to call.
GetHuman-298915's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-298915: I HAD CALLED TO CANCELL MY POLICY A WEEK PRYOR AND THEY STILL TOOK THE MONEY OUT OF MY BANK ACCOUNT WHEN I CALLED AGAIN THEY SAID THEY TOOK THE MONEY BECAUSE I NEVER CALLED TO CANCEL MY POLICY....TERRIBLE I'VE NOW BEEN ON HOLD OVER ** MINUTES AFTER I SPOKE TO A LIVE PERSON......
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
GetHuman-298915: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-298915: I'd give them a three out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
GetHuman-298915: For that I would say four out of five.
GetHuman: And finally- any advice for other Allstate customers?
GetHuman-298915: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-298915 taken from his Allstate customer service problem that occurred on October 19th, 2017.