AllState has always taken a while to get someon...
A Allstate customer review by GetHuman user ~Andrew from November 13th, 2017
Background on ~Andrew's case
GetHuman: ~Andrew - can you tell our other Allstate customers when your case took place?
~Andrew: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrew a list of common Allstate problems)
~Andrew: "Renew coverage" was why I was trying to call.
~Andrew's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrew: AllState has always taken a while to get someone on the line. After talking to one of the reps, I was given this number:*****-***-******Press * when prompted, and the wait time was significantly lower.**Hope this helps.
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~Andrew: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrew: I'd give them a five out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~Andrew: For that I would say two out of five.
GetHuman: And finally- any advice for other Allstate customers?
~Andrew: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrew taken from his Allstate customer service problem that occurred on November 10th, 2017.