Allstate: they are getting much better in their call cent...
A Allstate customer review by GetHuman user ~email@example.com from November 23rd, 2017
Background on ~firstname.lastname@example.org's case
GetHuman: ~email@example.com - can you tell our other Allstate customers when your case took place?
~firstname.lastname@example.org: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~email@example.com a list of common Allstate problems)
~firstname.lastname@example.org: "Make/Chase a claim" was why I was trying to call.
~email@example.com's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~firstname.lastname@example.org: they are getting much better in their call center, but I prefer calling my agent. Never on hold and ALWAYS there and helpful (had an emergency home fire after hours, my agent was at my house minutes after the fire dept)
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~email@example.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~firstname.lastname@example.org: I'd give them a two out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~email@example.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Allstate customers?
~firstname.lastname@example.org: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~email@example.com taken from his Allstate customer service problem that occurred on November 18th, 2017.