Amazon Visa Card: Was transferred to another person in India, I h...
A Amazon Visa Card customer review by GetHuman user ~Brenda Woolf from November 22nd, 2017
Background on ~Brenda Woolf's case
GetHuman: ~Brenda Woolf - can you tell our other Amazon Visa Card customers when your case took place?
~Brenda Woolf: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Amazon Visa Card, and if so, how?
GetHuman: And which of these common Amazon Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Brenda Woolf a list of common Amazon Visa Card problems)
~Brenda Woolf: "Lower my rate" was why I was trying to call.
~Brenda Woolf's review of Amazon Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brenda Woolf: Was transferred to another person in India, I have unauthorized charge on my account, neither rep could understand. Insisted on issuing a refund, but charge has not been paid yet. I am deducting the charge myself, and if there's a problem, cancelling the C*C.
GetHuman: Let's quantify your experience contacting Amazon Visa Card. On a scale of 1 to 5, how easy is it go get help on a Amazon Visa Card problem?
~Brenda Woolf: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brenda Woolf: I'd give them a five out of five on communication.
GetHuman: And what about Amazon Visa Card's ability to quickly and effectively address your problem?
~Brenda Woolf: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon Visa Card customers?
~Brenda Woolf: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brenda Woolf taken from his Amazon Visa Card customer service problem that occurred on November 14th, 2017.