Amazon: I stayed home all day for my delivery, with a g...
A Amazon customer review by GetHuman user ~srdowns from November 22nd, 2017
Background on ~srdowns's case
GetHuman: ~srdowns - can you tell our other Amazon customers when your case took place?
~srdowns: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~srdowns a list of common Amazon problems)
~srdowns: "Lost phone" was why I was trying to call.
~srdowns's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~srdowns: I stayed home all day for my delivery, with a guaranteed delivery time of *:** pm. Package did not arrive. Called customer service and the rep was not helpful at all. When I asked to speak to a supervisor, the rep got upset and put me on hold for over ten minutes. When a supervisor did come on the line, her attitude was "what do you want me to do about it?" This is the first time that their customer service department made no attempt to make things right. The phone call lasted over ** minutes, was put on hold four different times, and amazon didn't even attempt to try and make things right.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~srdowns: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~srdowns: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~srdowns: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~srdowns: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~srdowns taken from his Amazon customer service problem that occurred on November 15th, 2017.