Amazon: Their policies are archaic and inferior. They...
A Amazon customer review by GetHuman user ~cytodavid from November 26th, 2017
Background on ~cytodavid's case
GetHuman: ~cytodavid - can you tell our other Amazon customers when your case took place?
~cytodavid: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~cytodavid a list of common Amazon problems)
~cytodavid: "Payment Arrangement" was why I was trying to call.
~cytodavid's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cytodavid: Their policies are archaic and inferior. They couldn't process an order for a gift and couldn't resolv it in one call. They weren't even able to tell me why it was declined. I can only assume it was the because it was an expensive gift being delivered to another address. They specialist was nice enough, but couldn't do anything but tell me to wait for another call. Completely unacceptable. Good luck, amazon. Stay like this and you will become the next "Sears" or "Montgomery Wards"
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~cytodavid: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cytodavid: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~cytodavid: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~cytodavid: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cytodavid taken from his Amazon customer service problem that occurred on November 21st, 2017.