Amazon: I was hoping to get a price match on a Samsung...
A Amazon customer review by GetHuman user GetHuman-223275 from November 26th, 2017
Background on GetHuman-223275's case
GetHuman: GetHuman-223275 - can you tell our other Amazon customers when your case took place?
GetHuman-223275: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-223275 a list of common Amazon problems)
GetHuman-223275: "Update account information" was why I was trying to call.
GetHuman-223275's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-223275: I was hoping to get a price match on a Samsung TV but Cata was not responsive at all. It would take this representative * minutes to respond
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-223275: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-223275: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-223275: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-223275: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-223275 taken from his Amazon customer service problem that occurred on November 21st, 2017.