Amazon: Maria was knowledgeable and very patient and pl...
A Amazon customer review by GetHuman user ~Nancy Piscatella from November 26th, 2017
Background on ~Nancy Piscatella's case
GetHuman: ~Nancy Piscatella - can you tell our other Amazon customers when your case took place?
~Nancy Piscatella: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Piscatella a list of common Amazon problems)
~Nancy Piscatella: "Delivery problem" was why I was trying to call.
~Nancy Piscatella's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Piscatella: Maria was knowledgeable and very patient and pleasant to work with. She walked me through every step and told me about things I didn't know about. A delightful experience. The epitome of customer service.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Nancy Piscatella: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Piscatella: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Nancy Piscatella: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Nancy Piscatella: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Piscatella taken from his Amazon customer service problem that occurred on November 16th, 2017.