Ameren Illinois: The customer service rep was really knowledgabl...
A Ameren Illinois customer review by GetHuman user ~Yoshi from November 19th, 2017
Background on ~Yoshi's case
GetHuman: ~Yoshi - can you tell our other Ameren Illinois customers when your case took place?
~Yoshi: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Ameren Illinois, and if so, how?
GetHuman: And which of these common Ameren Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~Yoshi a list of common Ameren Illinois problems)
~Yoshi: "Meter reading or meter issue" was why I was trying to call.
~Yoshi's review of Ameren Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameren Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yoshi: The customer service rep was really knowledgable and made me feel very comfortable about my bill arrangements
GetHuman: Let's quantify your experience contacting Ameren Illinois. On a scale of 1 to 5, how easy is it go get help on a Ameren Illinois problem?
~Yoshi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yoshi: I'd give them a five out of five on communication.
GetHuman: And what about Ameren Illinois's ability to quickly and effectively address your problem?
~Yoshi: For that I would say five out of five.
GetHuman: And finally- any advice for other Ameren Illinois customers?
~Yoshi: Call them early in the day or late. Don't forget any personal or account information you might need for Ameren Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yoshi taken from his Ameren Illinois customer service problem that occurred on November 17th, 2017.