Ameren Illinois: can not get a paper bill mailed to home address...
A Ameren Illinois customer review by GetHuman user ~larry e and delores griffin from November 9th, 2017
Background on ~larry e and delores griffin's case
GetHuman: ~larry e and delores griffin - can you tell our other Ameren Illinois customers when your case took place?
~larry e and delores griffin: Yup. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Ameren Illinois, and if so, how?
GetHuman: And which of these common Ameren Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~larry e and delores griffin a list of common Ameren Illinois problems)
~larry e and delores griffin: "Meter reading or meter issue" was why I was trying to call.
~larry e and delores griffin's review of Ameren Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameren Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larry e and delores griffin: can not get a paper bill mailed to home address. customer service refuses to allow us to speak to a supervisor.
GetHuman: Let's quantify your experience contacting Ameren Illinois. On a scale of 1 to 5, how easy is it go get help on a Ameren Illinois problem?
~larry e and delores griffin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larry e and delores griffin: I'd give them a three out of five on communication.
GetHuman: And what about Ameren Illinois's ability to quickly and effectively address your problem?
~larry e and delores griffin: For that I would say four out of five.
GetHuman: And finally- any advice for other Ameren Illinois customers?
~larry e and delores griffin: Call them early in the day or late. Don't forget any personal or account information you might need for Ameren Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larry e and delores griffin taken from his Ameren Illinois customer service problem that occurred on November 3rd, 2017.