Ameren Illinois: They destroyed my meter box and burned my sidin...
A Ameren Illinois customer review by GetHuman user ~donttrusameren from November 12th, 2017
Background on ~donttrusameren's case
GetHuman: ~donttrusameren - can you tell our other Ameren Illinois customers when your case took place?
~donttrusameren: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Ameren Illinois, and if so, how?
GetHuman: And which of these common Ameren Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~donttrusameren a list of common Ameren Illinois problems)
~donttrusameren: "Service issue" was why I was trying to call.
~donttrusameren's review of Ameren Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameren Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donttrusameren: They destroyed my meter box and burned my siding. When I called customer support * of the * people yelled at me and * called me a liar. When the service tech supervisor finally called me he in so many word called me a liar. When I told him my neighbor seen the whole thing he tried to clean it up. Supervisor is Jered Keck and the Tech who destroyed my box was Brian - C***** Wish I could go solar so I don't ever have to deal with the people again.
GetHuman: Let's quantify your experience contacting Ameren Illinois. On a scale of 1 to 5, how easy is it go get help on a Ameren Illinois problem?
~donttrusameren: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donttrusameren: I'd give them a five out of five on communication.
GetHuman: And what about Ameren Illinois's ability to quickly and effectively address your problem?
~donttrusameren: For that I would say three out of five.
GetHuman: And finally- any advice for other Ameren Illinois customers?
~donttrusameren: Call them early in the day or late. Don't forget any personal or account information you might need for Ameren Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donttrusameren taken from his Ameren Illinois customer service problem that occurred on November 8th, 2017.