American Education Services: My loan was moved to AES and I quickly learned...
A American Education Services customer review by GetHuman user ~Keith McDaniels from November 5th, 2017
Background on ~Keith McDaniels's case
GetHuman: ~Keith McDaniels - can you tell our other American Education Services customers when your case took place?
~Keith McDaniels: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to American Education Services, and if so, how?
GetHuman: And which of these common American Education Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Keith McDaniels a list of common American Education Services problems)
~Keith McDaniels: "Extension" was why I was trying to call.
~Keith McDaniels's review of American Education Services customer service
GetHuman: So how would you sum up your experience for GetHuman's American Education Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Keith McDaniels: My loan was moved to AES and I quickly learned their customer service reps are mouthbreathers who thrive off being ignorantly rude and overtly uneducated. They are the ones who need Education Services. One lady wasn't able to tell which phone number was my primary one, as if it's not on her monitor. On another call, I thanked the rep and he replies, "Uh huh." Uh huh? Really? Does AES get their employees off the beaten streets?
GetHuman: Let's quantify your experience contacting American Education Services. On a scale of 1 to 5, how easy is it go get help on a American Education Services problem?
~Keith McDaniels: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Keith McDaniels: I'd give them a three out of five on communication.
GetHuman: And what about American Education Services's ability to quickly and effectively address your problem?
~Keith McDaniels: For that I would say five out of five.
GetHuman: And finally- any advice for other American Education Services customers?
~Keith McDaniels: Call them early in the day or late. Don't forget any personal or account information you might need for American Education Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Keith McDaniels taken from his American Education Services customer service problem that occurred on November 1st, 2017.