American Education Services: These people are not very good with how they do...
A American Education Services customer review by GetHuman user GetHuman-126957 from November 1st, 2017
Background on GetHuman-126957's case
GetHuman: GetHuman-126957 - can you tell our other American Education Services customers when your case took place?
GetHuman-126957: Yeah. It was evening, on October 24th.
GetHuman: Did you reach out to American Education Services, and if so, how?
GetHuman: And which of these common American Education Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-126957 a list of common American Education Services problems)
GetHuman-126957: "Extension" was why I was trying to call.
GetHuman-126957's review of American Education Services customer service
GetHuman: So how would you sum up your experience for GetHuman's American Education Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-126957: These people are not very good with how they do business, they let someone else sign me up for a cosigner i had no knowledge of, they did not contact me to confirm my information for cosigning, the only time they could get my correct address was when they were sending collections notices, how come you couldnt find it when it was time to verify the information on the loan application, i could have told you then i was not agreeing to it, the process for fraud is incredibly long, ive spent shorter time trying to prove a cell phone fraud case than this, no communication at all from them, when you call to check they tell you oh the lender determines if its fraud but we dont have a number for you to check the status of your fraud case you just have to wait.
GetHuman: Let's quantify your experience contacting American Education Services. On a scale of 1 to 5, how easy is it go get help on a American Education Services problem?
GetHuman-126957: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-126957: I'd give them a five out of five on communication.
GetHuman: And what about American Education Services's ability to quickly and effectively address your problem?
GetHuman-126957: For that I would say five out of five.
GetHuman: And finally- any advice for other American Education Services customers?
GetHuman-126957: Call them early in the day or late. Don't forget any personal or account information you might need for American Education Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-126957 taken from his American Education Services customer service problem that occurred on October 24th, 2017.