American Express Serve: after getting through recorded tree, the machin...

A American Express Serve customer review by GetHuman user ~nada from November 21st, 2017

Background on ~nada's case

GetHuman: ~nada - can you tell our other American Express Serve customers when your case took place?
~nada: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to American Express Serve, and if so, how?
~nada: I used the 800-954-0559 number I found for on the GetHuman American Express Serve customer phone number page I was on: American Express Serve Customer Service Phone Number
GetHuman: And which of these common American Express Serve customer issues best describes the reason you wanted to talk to them?
(Shows ~nada a list of common American Express Serve problems)
~nada: "Overcharge" was why I was trying to call.

~nada's review of American Express Serve customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express Serve customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nada: after getting through recorded tree, the machine said that due to heavy call volume, they could not help, and hung up
GetHuman: Let's quantify your experience contacting American Express Serve. On a scale of 1 to 5, how easy is it go get help on a American Express Serve problem?
~nada: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nada: I'd give them a one out of five on communication.
GetHuman: And what about American Express Serve's ability to quickly and effectively address your problem?
~nada: For that I would say two out of five.
GetHuman: And finally- any advice for other American Express Serve customers?
~nada: Call them early in the day or late. Don't forget any personal or account information you might need for American Express Serve to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nada taken from his American Express Serve customer service problem that occurred on November 14th, 2017.

American Express Serve

2.33 of 5 stars | 47 reviews

~nada's American Express Serve Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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