American Greeting Cards: This is the most horrible company I've ever dea...
A American Greeting Cards customer review by GetHuman user GetHuman-293290 from November 5th, 2017
Background on GetHuman-293290's case
GetHuman: GetHuman-293290 - can you tell our other American Greeting Cards customers when your case took place?
GetHuman-293290: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to American Greeting Cards, and if so, how?
GetHuman: And which of these common American Greeting Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293290 a list of common American Greeting Cards problems)
GetHuman-293290: "Complaint" was why I was trying to call.
GetHuman-293290's review of American Greeting Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's American Greeting Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293290: This is the most horrible company I've ever dealt with. They continued charging my card after a "trial period" (I swear I remember canceling but they claim I didn't), and when I tried to find out what was going on the website said my membership had been 'canceled' and therefore there were no help options online (they only provide help to paid members). It took me ** tries with their automated*voice recognition system to get through to a person, and when I did she was extremely rude and unhelpful. I would NEVER use American Greetings again!!
GetHuman: Let's quantify your experience contacting American Greeting Cards. On a scale of 1 to 5, how easy is it go get help on a American Greeting Cards problem?
GetHuman-293290: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293290: I'd give them a five out of five on communication.
GetHuman: And what about American Greeting Cards's ability to quickly and effectively address your problem?
GetHuman-293290: For that I would say five out of five.
GetHuman: And finally- any advice for other American Greeting Cards customers?
GetHuman-293290: Call them early in the day or late. Don't forget any personal or account information you might need for American Greeting Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293290 taken from his American Greeting Cards customer service problem that occurred on October 30th, 2017.