Amtrak: Your employee Rosa Marie at the Santa Barbara c...

A Amtrak customer review by GetHuman user ~carol from November 23rd, 2017

Background on ~carol's case

GetHuman: ~carol - can you tell our other Amtrak customers when your case took place?
~carol: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~carol: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~carol a list of common Amtrak problems)
~carol: "Change booking" was why I was trying to call.

~carol's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carol: Your employee Rosa Marie at the Santa Barbara customer service office am shifting was rude and had no compassion. I am a ** year old disabled woman. I had traveled to San Francisco via amtrak on Tuesday. Due to the suicide on the track leading to a ** hour train trip and a four hour delay in a cold rainy station in Oakland, I canceled my return ticket and tried to find another way home. I took the greyhound which shares the amtrak station. After eight hours on the bus and because of my disability I could not use the bathroom on the bus, so I asked Rosa Marie for the code to use the bathroom in the waiting area while I waited for my son in law to drive me home. I was polite and neatly dresses, she had no customers and the waiting area was empty. She rudely said the restroom was for Amtrak customers only. I felt I had returned to the segregation **'s era. While waiting for transportation to San Francisco. I noticed a huge billboard stating amtrak was very compassionate. I beg to dif
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~carol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carol: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~carol: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~carol: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carol taken from his Amtrak customer service problem that occurred on November 13th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~carol's Amtrak Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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