Anthem Blue Cross & Blue Shield: I waited to talk to an agent about canceling a...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user ~anon from November 20th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
~anon: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Anthem Blue Cross & Blue Shield problems)
~anon: "Update account information" was why I was trying to call.
~anon's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: I waited to talk to an agent about canceling a policy (which you CANNOT do online) and then they said I dialed wrong number and put me in another waiting line. After waiting ** minutes. Complete BS. I put stop payment on my account. I can't figure out what else I am supposed to do. I will never use Anthem again.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
~anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a three out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
~anon: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 16th, 2017.