Apple: To speak to a technical advisor in person. The...
A Apple customer review by GetHuman user ~atoole from November 20th, 2017
Background on ~atoole's case
GetHuman: ~atoole - can you tell our other Apple customers when your case took place?
~atoole: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~atoole a list of common Apple problems)
~atoole: "Account access" was why I was trying to call.
~atoole's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~atoole: To speak to a technical advisor in person. The appointment system is a six week wait. If you arrive at the Liverpool Apple Store you will be greeted by a member of door staff who will refuse entry to speak to a member of staff if you do not have an appointment. Whilst waiting for an appointment your monthly contract payments are still being taken from your bank account. A dissatisfied service.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~atoole: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~atoole: I'd give them a two out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~atoole: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~atoole: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~atoole taken from his Apple customer service problem that occurred on November 10th, 2017.