Applebee's: I EAT AT APPLEBEES FOR LUNCH ON CARTERHILL EVER...
A Applebee's customer review by GetHuman user ~SHADYB from November 17th, 2017
Background on ~SHADYB's case
GetHuman: ~SHADYB - can you tell our other Applebee's customers when your case took place?
~SHADYB: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows ~SHADYB a list of common Applebee's problems)
~SHADYB: "Overcharge/Strange charge" was why I was trying to call.
~SHADYB's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHADYB: I EAT AT APPLEBEES FOR LUNCH ON CARTERHILL EVERY DAY BECASUE IT SI CLOSE TO MY OFFCIE. APPLEBEES ON ATLANTA HIGHWAY IS CLOSE TO MY HOUSE SO WE EAT THEIR SOMETIMES. TONIGHT WAS THE WORSE. WHEN WE WALKED IN NO ONE WAS AT THE FRONT TO SEAT US, BUT I COULD SEE TWO MANAGRS SITTING DOWN. ONE CAME AND TOOK US TO A TABLE. THE WAITRESS TOOK ANOTHER TEN MINUTES TO COME TO THE TABLE. WE GAVE OUR DRINK ORDER AND ADBETIZER AND IT TOOK HER ANOTHER ** MINUTES TO COME BACK WITH THE DRINKS. WHILE WAITING ON OUR DRINKS I NOTICE BUGS CRAWLING ON THE TABLE. WE MOVED TO ANOTHER TABLE AND A WAITRESS ASK WHY I TOLD HER ABOUT THE BUGS AND SHE WENT TO GET TH MANAGER HE ASKED LIKE HE DIDN'T SEE THEM SO I GOT UP AND SHOWED THEM TO HIM THEN HE GOES AND GET SPRAY AND SPRAY WHILE CUSTOMERS ARE IN THE RESTURANT. THE WAITRESS FINALLY CAM BACK AND WE ORDERED, WE WAITED ** MNUTES FOR ADBETIZERS AND OUR SALD. WELL EVERYTHING CAME OUT WITH AT ONCE THE SALAD WAS NOT FRESH THE STEAK WAS OVER COOKED MY BAKE POTATO WA
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
~SHADYB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHADYB: I'd give them a one out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
~SHADYB: For that I would say two out of five.
GetHuman: And finally- any advice for other Applebee's customers?
~SHADYB: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHADYB taken from his Applebee's customer service problem that occurred on November 9th, 2017.