Applebee's: I decided to try your restaurant in Valdosta, g...
A Applebee's customer review by GetHuman user ~Shirley Fey from November 20th, 2017
Background on ~Shirley Fey's case
GetHuman: ~Shirley Fey - can you tell our other Applebee's customers when your case took place?
~Shirley Fey: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows ~Shirley Fey a list of common Applebee's problems)
~Shirley Fey: "Make a reservation" was why I was trying to call.
~Shirley Fey's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shirley Fey: I decided to try your restaurant in Valdosta, ga. We were very disappointed. The food was cold and we had to wait forever. This was a Monday and the resturant wasn't busy. We had a great waitress would tried to help, but your kitchen crew was horrible. My first time was not what I expected. We got horrible cold food. I would love to give you another chance but I can't afford to throw money away. I am very upset with this experience and I had to pay for this.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
~Shirley Fey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shirley Fey: I'd give them a one out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
~Shirley Fey: For that I would say four out of five.
GetHuman: And finally- any advice for other Applebee's customers?
~Shirley Fey: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shirley Fey taken from his Applebee's customer service problem that occurred on November 15th, 2017.