Applebee's: Ordered the pecan crusted chicken salad because...
A Applebee's customer review by GetHuman user ~SisterSusie from November 22nd, 2017
Background on ~SisterSusie's case
GetHuman: ~SisterSusie - can you tell our other Applebee's customers when your case took place?
~SisterSusie: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows ~SisterSusie a list of common Applebee's problems)
~SisterSusie: "Cancel a reservation" was why I was trying to call.
~SisterSusie's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SisterSusie: Ordered the pecan crusted chicken salad because I love it, but they didn't make it like it was described in the menu. What is a customer supposed to do? Am I required to instruct the waitress and the cook? Am I supposed to tell them, "I want the salad, please. I want it made per the description in your menu. I WILL recognize if it is not, so don't try to serve something that is sub par. If you do, I will not pay for it, and I will go across the street to Chili's."
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
~SisterSusie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SisterSusie: I'd give them a four out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
~SisterSusie: For that I would say one out of five.
GetHuman: And finally- any advice for other Applebee's customers?
~SisterSusie: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SisterSusie taken from his Applebee's customer service problem that occurred on November 15th, 2017.