Applebee's: my wife ordered a salad and requested no onions...
A Applebee's customer review by GetHuman user ~JeremyB from November 25th, 2017
Background on ~JeremyB's case
GetHuman: ~JeremyB - can you tell our other Applebee's customers when your case took place?
~JeremyB: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows ~JeremyB a list of common Applebee's problems)
~JeremyB: "Complaint" was why I was trying to call.
~JeremyB's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JeremyB: my wife ordered a salad and requested no onions. Waiter came back and said do you mind no red peppers cuz their package. She said that was okay. Salad shows up with onions mixed in. Apparently the rest of the mix has onions and instead of coming out and saying so they just made it. ended up requesting a grilled chicken salad to go. I ordered a steak and mashed potatoes. The steak was chewy and not much taste in the potato came out baked and tasted like rice. yet again another reason why we go to **.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
~JeremyB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JeremyB: I'd give them a two out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
~JeremyB: For that I would say three out of five.
GetHuman: And finally- any advice for other Applebee's customers?
~JeremyB: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JeremyB taken from his Applebee's customer service problem that occurred on November 16th, 2017.