Asda: Had to press a couple of menu choices to get th...
A Asda customer review by GetHuman user ~Alex from November 24th, 2017
Background on ~Alex's case
GetHuman: ~Alex - can you tell our other Asda customers when your case took place?
~Alex: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Asda, and if so, how?
GetHuman: And which of these common Asda customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex a list of common Asda problems)
~Alex: "Track order" was why I was trying to call.
~Alex's review of Asda customer service
GetHuman: So how would you sum up your experience for GetHuman's Asda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex: Had to press a couple of menu choices to get through to tech support, got answered in seconds (called on a Tuesday morning). Helpful and friendly answer from staff. Overall a good experience, thanks for posting the number so I could call from my mobile.
GetHuman: Let's quantify your experience contacting Asda. On a scale of 1 to 5, how easy is it go get help on a Asda problem?
~Alex: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex: I'd give them a five out of five on communication.
GetHuman: And what about Asda's ability to quickly and effectively address your problem?
~Alex: For that I would say five out of five.
GetHuman: And finally- any advice for other Asda customers?
~Alex: Call them early in the day or late. Don't forget any personal or account information you might need for Asda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex taken from his Asda customer service problem that occurred on November 22nd, 2017.