Asda: Poor self check out service
A Asda customer review by GetHuman user GetHuman-shaanah from November 30th, 2017
Background on GetHuman-shaanah's case
GetHuman: GetHuman-shaanah - can you tell our other Asda customers when your case took place?
GetHuman-shaanah: Yes. It was afternoon, on November 28th.
GetHuman: Did you reach out to Asda, and if so, how?
GetHuman: And which of these common Asda customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shaanah a list of common Asda problems)
GetHuman-shaanah: "Track order" was why I was trying to call.
GetHuman-shaanah's review of Asda customer service
GetHuman: So how would you sum up your experience for GetHuman's Asda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shaanah: Poor self check out service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-shaanah: Was waiting at self checkout for help for * minutes whilst staff there were free and busy chatting at the Halifax UK branch at **:** as a young Muslim I wasn't helped until all other and baskets were given out. Both the two worker that were there decided to chat whilst I waited patiently this has now happens to me on several times within the same branch. I believe that the staff there discriminate young people (Aged **-**) for much old people.
GetHuman: Let's quantify your experience contacting Asda. On a scale of 1 to 5, how easy is it go get help on a Asda problem?
GetHuman-shaanah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shaanah: I'd give them a five out of five on communication.
GetHuman: And what about Asda's ability to quickly and effectively address your problem?
GetHuman-shaanah: For that I would say five out of five.
GetHuman: And finally- any advice for other Asda customers?
GetHuman-shaanah: Call them early in the day or late. Don't forget any personal or account information you might need for Asda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shaanah taken from his Asda customer service problem that occurred on November 28th, 2017.