Ashley Furniture: I HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE. MY...
A Ashley Furniture customer review by GetHuman user ~Worst Experience from November 5th, 2017
Background on ~Worst Experience's case
GetHuman: ~Worst Experience - can you tell our other Ashley Furniture customers when your case took place?
~Worst Experience: Yes. It was afternoon, on October 26th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Worst Experience a list of common Ashley Furniture problems)
~Worst Experience: "Warranty claim" was why I was trying to call.
~Worst Experience's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Worst Experience: I HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE. MY DELIEVERY DATE HAS BEEN CHANGED MULTIPLE TIMES - SO IM SLEEPING ON THE FLOOR - MY FURNITURE CAME DIRTY - NO ONE IS RETURNING MY CALLS - I WAS OFFERED STORE CREDIT AND THEN NEVER RECEIVED IT - I WILL NEVER SHOP HERE AND I RECOMMEND EVERYPERSON I KNOW TO DO THE SAME!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Worst Experience: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Worst Experience: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Worst Experience: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Worst Experience: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Worst Experience taken from his Ashley Furniture customer service problem that occurred on October 26th, 2017.