Ashley Furniture: I called them about a power recliner I purchase...
A Ashley Furniture customer review by GetHuman user ~Keith from November 22nd, 2017
Background on ~Keith's case
GetHuman: ~Keith - can you tell our other Ashley Furniture customers when your case took place?
~Keith: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Keith a list of common Ashley Furniture problems)
~Keith: "Overcharge/Strange charge" was why I was trying to call.
~Keith's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Keith: I called them about a power recliner I purchased on line because my recliner stopped working and the representative told me that I had to contact the store I bought it from, but that's just it, I bought it on line. I don't know how to get in contact with them because while I was visiting another web-site their message popped up. I don't understand. I paid over *** dollars for that recliner less than a year ago and I can't get any satisfactory answers. I'll never but from Ashley again
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Keith: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Keith: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Keith: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Keith: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Keith taken from his Ashley Furniture customer service problem that occurred on November 20th, 2017.