Ashley Furniture: the store we bought our * piece living set is i...
A Ashley Furniture customer review by GetHuman user ~bethpagebill from November 22nd, 2017
Background on ~bethpagebill's case
GetHuman: ~bethpagebill - can you tell our other Ashley Furniture customers when your case took place?
~bethpagebill: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~bethpagebill a list of common Ashley Furniture problems)
~bethpagebill: "Overcharge/Strange charge" was why I was trying to call.
~bethpagebill's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bethpagebill: the store we bought our * piece living set is in Farmingdale, NY and we were told they are privately owned and none of our details are in the corporate database so although we paid in full April *th for a delivery on May **th which was cancelled due to manufacturer's difficulty and was re-scheduled for June **th and again was cancelled due to fabric problems with a re-reschedule date of July *rd*tomorrow* and haven't rec'd their *-hour window for delivery, can't know if it's coming or not. The Farmingdale store bill says to call their customer service number - which has a taped recording which says to email them. You have got to be kidding me!!!!!
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~bethpagebill: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bethpagebill: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~bethpagebill: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~bethpagebill: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bethpagebill taken from his Ashley Furniture customer service problem that occurred on November 16th, 2017.