Assurance Wireless: I applied for a free phone the end of July I se...
A Assurance Wireless customer review by GetHuman user ~Annalesha Kuhrt from November 12th, 2017
Background on ~Annalesha Kuhrt's case
GetHuman: ~Annalesha Kuhrt - can you tell our other Assurance Wireless customers when your case took place?
~Annalesha Kuhrt: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Annalesha Kuhrt a list of common Assurance Wireless problems)
~Annalesha Kuhrt: "Service problem" was why I was trying to call.
~Annalesha Kuhrt's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annalesha Kuhrt: I applied for a free phone the end of July I sent all information requested. How much longer will it be before I get a phone? *****@***.com
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Annalesha Kuhrt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annalesha Kuhrt: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Annalesha Kuhrt: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Annalesha Kuhrt: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annalesha Kuhrt taken from his Assurance Wireless customer service problem that occurred on November 8th, 2017.