Assurance Wireless: I waited a month for the application that was o...
A Assurance Wireless customer review by GetHuman user ~Gorilla panic from November 16th, 2017
Background on ~Gorilla panic's case
GetHuman: ~Gorilla panic - can you tell our other Assurance Wireless customers when your case took place?
~Gorilla panic: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Gorilla panic a list of common Assurance Wireless problems)
~Gorilla panic: "Change plan" was why I was trying to call.
~Gorilla panic's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gorilla panic: I waited a month for the application that was only supposed to take *-** business days. Every time I have had to contact customer service I can't understand the representative and they clearly do not have a full grasp if the English language. If I didn't need the phone so badly I'd never, ever use Assurance Wireless .
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Gorilla panic: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gorilla panic: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Gorilla panic: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Gorilla panic: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gorilla panic taken from his Assurance Wireless customer service problem that occurred on November 14th, 2017.