Asurion: I have been waiting for a answer about getting...

A Asurion customer review by GetHuman user ~ANGRY MOM WITH NO PHONE from November 24th, 2017

Background on ~ANGRY MOM WITH NO PHONE's case

GetHuman: ~ANGRY MOM WITH NO PHONE - can you tell our other Asurion customers when your case took place?
~ANGRY MOM WITH NO PHONE: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Asurion, and if so, how?
~ANGRY MOM WITH NO PHONE: I used the 877-320-2237 number I found for on the GetHuman Asurion customer phone number page I was on: Asurion Customer Service Phone Number
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~ANGRY MOM WITH NO PHONE a list of common Asurion problems)
~ANGRY MOM WITH NO PHONE: "Complaint" was why I was trying to call.

~ANGRY MOM WITH NO PHONE's review of Asurion customer service

GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANGRY MOM WITH NO PHONE: I have been waiting for a answer about getting my phone replace and I called to answer question know I have to wait another ** hrs!!!! I have a daughter in school and a * mths old I need muy phone to contact my doctor
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~ANGRY MOM WITH NO PHONE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANGRY MOM WITH NO PHONE: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~ANGRY MOM WITH NO PHONE: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~ANGRY MOM WITH NO PHONE: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANGRY MOM WITH NO PHONE taken from his Asurion customer service problem that occurred on November 20th, 2017.

Asurion

2.75 of 5 stars | 290 reviews

~ANGRY MOM WITH NO PHONE's Asurion Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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