Asurion: Told the lady that my issues with the phone did...
A Asurion customer review by GetHuman user ~bryon from November 21st, 2017
Background on ~bryon's case
GetHuman: ~bryon - can you tell our other Asurion customers when your case took place?
~bryon: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~bryon a list of common Asurion problems)
~bryon: "Repairs" was why I was trying to call.
~bryon's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bryon: Told the lady that my issues with the phone didn't happen in short intervals. She said we had to troubleshoot over phone. I asked if she was gonna sit on the phone with me for hours while we waited for the problem to reoccur, she hung up on me..... She sounded ghetto. It is such a shame that while my company thrives in grade A customer service, people like this get away with it with no fear of a bad review just because they are too big for it to effect them. Assurion lost my respect.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~bryon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bryon: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~bryon: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~bryon: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bryon taken from his Asurion customer service problem that occurred on November 13th, 2017.