Asurion: Tim did an incredible job. He was very helpfu...
A Asurion customer review by GetHuman user ~Angela Kalamaras from November 20th, 2017
Background on ~Angela Kalamaras's case
GetHuman: ~Angela Kalamaras - can you tell our other Asurion customers when your case took place?
~Angela Kalamaras: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Angela Kalamaras a list of common Asurion problems)
~Angela Kalamaras: "Make a claim" was why I was trying to call.
~Angela Kalamaras's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angela Kalamaras: Tim did an incredible job. He was very helpful. He transferred me to accounts to remove a charge. "Kashion" was great as well. Good team*
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Angela Kalamaras: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angela Kalamaras: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Angela Kalamaras: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Angela Kalamaras: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angela Kalamaras taken from his Asurion customer service problem that occurred on November 12th, 2017.