Audiovox: I called * times today I was "next" in line eac...
A Audiovox customer review by GetHuman user ~Lance from November 19th, 2017
Background on ~Lance's case
GetHuman: ~Lance - can you tell our other Audiovox customers when your case took place?
~Lance: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Audiovox, and if so, how?
GetHuman: And which of these common Audiovox customer issues best describes the reason you wanted to talk to them?
(Shows ~Lance a list of common Audiovox problems)
~Lance: "Repairs" was why I was trying to call.
~Lance's review of Audiovox customer service
GetHuman: So how would you sum up your experience for GetHuman's Audiovox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lance: I called * times today I was "next" in line each time for the remote start issues hotline. I've been on hold a total of over an hour! I work at a Mazda dealership which is who makes their remote start kits. This wait time is outrageous! In my profession time us money, if I cannot work I cannot get paid. Sitting on hold for over and hour make me loose money! Customer service is a joke!
GetHuman: Let's quantify your experience contacting Audiovox. On a scale of 1 to 5, how easy is it go get help on a Audiovox problem?
~Lance: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lance: I'd give them a one out of five on communication.
GetHuman: And what about Audiovox's ability to quickly and effectively address your problem?
~Lance: For that I would say five out of five.
GetHuman: And finally- any advice for other Audiovox customers?
~Lance: Call them early in the day or late. Don't forget any personal or account information you might need for Audiovox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lance taken from his Audiovox customer service problem that occurred on November 17th, 2017.