Audiovox: first i called last week because i need new but...
A Audiovox customer review by GetHuman user ~nyx from November 22nd, 2017
Background on ~nyx's case
GetHuman: ~nyx - can you tell our other Audiovox customers when your case took place?
~nyx: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Audiovox, and if so, how?
GetHuman: And which of these common Audiovox customer issues best describes the reason you wanted to talk to them?
(Shows ~nyx a list of common Audiovox problems)
~nyx: "Technical support" was why I was trying to call.
~nyx's review of Audiovox customer service
GetHuman: So how would you sum up your experience for GetHuman's Audiovox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nyx: first i called last week because i need new buttons for my car remote and the website didnt have them. so i called and place the order with a agent and then said agent said it will be here is a week. so its a week now and still no buttons call today and they said that the order is on hold and that if i want it will be sent out and i have to say yes to send something i paid for already to be sent to me. horrible service and you could hear the other agent telling her everything to say like seriously
GetHuman: Let's quantify your experience contacting Audiovox. On a scale of 1 to 5, how easy is it go get help on a Audiovox problem?
~nyx: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nyx: I'd give them a three out of five on communication.
GetHuman: And what about Audiovox's ability to quickly and effectively address your problem?
~nyx: For that I would say one out of five.
GetHuman: And finally- any advice for other Audiovox customers?
~nyx: Call them early in the day or late. Don't forget any personal or account information you might need for Audiovox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nyx taken from his Audiovox customer service problem that occurred on November 17th, 2017.