Audiovox: I purchased a portable CD player from Fred Meye...
A Audiovox customer review by GetHuman user ~LJK from November 20th, 2017
Background on ~LJK's case
GetHuman: ~LJK - can you tell our other Audiovox customers when your case took place?
~LJK: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Audiovox, and if so, how?
GetHuman: And which of these common Audiovox customer issues best describes the reason you wanted to talk to them?
(Shows ~LJK a list of common Audiovox problems)
~LJK: "Where to buy" was why I was trying to call.
~LJK's review of Audiovox customer service
GetHuman: So how would you sum up your experience for GetHuman's Audiovox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LJK: I purchased a portable CD player from Fred Meyer. I could not find the product registration form. I called customer support for help. The tech support told me my receipt was the warranty. I called a second time and the tech support wanted the product model number. This was on Thursday, March *th at * am. The customer care person was rude and unhelpful over the phone. When I called back a third time the supervisor was also unhelpful. I finally went online and registered my portable CD player with the website registration card. I am formally filing a complaint about the customer care team.
GetHuman: Let's quantify your experience contacting Audiovox. On a scale of 1 to 5, how easy is it go get help on a Audiovox problem?
~LJK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LJK: I'd give them a one out of five on communication.
GetHuman: And what about Audiovox's ability to quickly and effectively address your problem?
~LJK: For that I would say two out of five.
GetHuman: And finally- any advice for other Audiovox customers?
~LJK: Call them early in the day or late. Don't forget any personal or account information you might need for Audiovox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LJK taken from his Audiovox customer service problem that occurred on November 17th, 2017.