Avast: READ THIS ONE ! WHAT A JOKE ! DISHONEST HARD S...
A Avast customer review by GetHuman user ~NJGREEN from November 18th, 2017
Background on ~NJGREEN's case
GetHuman: ~NJGREEN - can you tell our other Avast customers when your case took place?
~NJGREEN: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~NJGREEN a list of common Avast problems)
~NJGREEN: "Make a purchase" was why I was trying to call.
~NJGREEN's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NJGREEN: READ THIS ONE ! WHAT A JOKE ! DISHONEST HARD SELL my paid subscription kept warning the expiration was near. **-* telephone support offered seemed perfect, so I called support for solution HARD SELL is putting it lightly! ! Kept telling me he would put me with someone, needed credit card *. KEPT BEATING AROUND THE BUSH when I asked why I need to give card * for already paid subscription Said he needed to VERIFY the card ???? INSISTED it was my operating system interfering with program - something like $** a month or $*** year, they'd solve the problem IT WAS ALL ABOUT TRYING TO SELL ME TECH SUPPORT - for setting up the software I purchased from them!!! Anyway, I hung-up. End result is that I realized I had not entered*activated the license. LIAR I hope virus protection is effective! NJGREEN**-NJ@yahoo.com
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~NJGREEN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NJGREEN: I'd give them a four out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~NJGREEN: For that I would say three out of five.
GetHuman: And finally- any advice for other Avast customers?
~NJGREEN: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NJGREEN taken from his Avast customer service problem that occurred on November 16th, 2017.