Avenue.com: I was transferred multiple times to multiple de...

A Avenue.com customer review by GetHuman user GetHuman-315898 from November 23rd, 2017

Background on GetHuman-315898's case

GetHuman: GetHuman-315898 - can you tell our other Avenue.com customers when your case took place?
GetHuman-315898: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Avenue.com, and if so, how?
GetHuman-315898: I used the 888-843-2836 number I found for on the GetHuman Avenue.com customer phone number page I was on: Avenue.com Customer Service Phone Number
GetHuman: And which of these common Avenue.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-315898 a list of common Avenue.com problems
GetHuman-315898: "Track order" was why I was trying to call.

GetHuman-315898's review of Avenue.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Avenue.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315898: I was transferred multiple times to multiple departments and then told to call another phone number that was for the avenue but it was a dead end. Told the department was closed at *pm on a Thursday.
GetHuman: Let's quantify your experience contacting Avenue.com. On a scale of 1 to 5, how easy is it go get help on a Avenue.com problem?
GetHuman-315898: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315898: I'd give them a five out of five on communication.
GetHuman: And what about Avenue.com's ability to quickly and effectively address your problem?
GetHuman-315898: For that I would say four out of five.
GetHuman: And finally- any advice for other Avenue.com customers?
GetHuman-315898: Call them early in the day or late. Don't forget any personal or account information you might need for Avenue.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315898 taken from his Avenue.com customer service problem that occurred on November 21st, 2017.

Avenue.com

5.00 of 5 stars | 10 reviews
Avenue.com ReviewsAvenue.com's Phone NumberAll Avenue.com contact infoGeneral Avenue.com customer service info
GetHuman-315898's Avenue.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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