Avenue.com: Phone solution was inadequate because agent was...
A Avenue.com customer review by GetHuman user ~LAS from November 25th, 2017
Background on ~LAS's case
GetHuman: ~LAS - can you tell our other Avenue.com customers when your case took place?
~LAS: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Avenue.com, and if so, how?
GetHuman: And which of these common Avenue.com customer issues best describes the reason you wanted to talk to them?
(Shows ~LAS a list of common Avenue.com problems)
~LAS: "Warranty claim" was why I was trying to call.
~LAS's review of Avenue.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Avenue.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LAS: Phone solution was inadequate because agent was not able to correct the problem -- his access to my order was limited. Filled out customer e-mail form several times but it doesn't go through. There is no customer service e-mail address. VERY BAD CUSTOMER SERVICE*
GetHuman: Let's quantify your experience contacting Avenue.com. On a scale of 1 to 5, how easy is it go get help on a Avenue.com problem?
~LAS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LAS: I'd give them a five out of five on communication.
GetHuman: And what about Avenue.com's ability to quickly and effectively address your problem?
~LAS: For that I would say four out of five.
GetHuman: And finally- any advice for other Avenue.com customers?
~LAS: Call them early in the day or late. Don't forget any personal or account information you might need for Avenue.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LAS taken from his Avenue.com customer service problem that occurred on November 21st, 2017.