BMG Music: All three CREDIT BUREAUS RECEIVED A COLLECTION...

A BMG Music customer review by GetHuman user ~none from November 15th, 2017

Background on ~none's case

GetHuman: ~none - can you tell our other BMG Music customers when your case took place?
~none: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to BMG Music, and if so, how?
~none: I used a help page I found on the GetHuman BMG Music customer service contact info page: Contact BMG Music Customer Service
GetHuman: And which of these common BMG Music customer issues best describes the reason you wanted to talk to them?
(Shows ~none a list of common BMG Music problems)
~none: "None of those really matches why I wanted to contact BMG Music that day." was why I was trying to contact.

~none's review of BMG Music customer service

GetHuman: So how would you sum up your experience for GetHuman's BMG Music customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none: All three CREDIT BUREAUS RECEIVED A COLLECTION NOTICE FOR $** IN MY NAME (DAVID M. FOURCARD). I CLOSED THIS ACCOUNT BEFORE MY MOTHER DIED IN JAN ****. I HAVEN'T BEEN WITH YOU ALL SINCE O*A ****. SINCE YOU HAVE RUINED MY CREDIT, I NEED TO CONTACT THE BBB AND REVIEW FED. FAIR CREDIT REPORTING ACT TO PURSUE CLASS ACTION LAWSUIT.
GetHuman: Let's quantify your experience contacting BMG Music. On a scale of 1 to 5, how easy is it go get help on a BMG Music problem?
~none: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none: I'd give them a three out of five on communication.
GetHuman: And what about BMG Music's ability to quickly and effectively address your problem?
~none: For that I would say four out of five.
GetHuman: And finally- any advice for other BMG Music customers?
~none: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BMG Music to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none taken from his BMG Music customer service problem that occurred on November 11th, 2017.

BMG Music

1.17 of 5 stars | 2 reviews

~none's BMG Music Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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