BMG Music: I called the company because I have * accounts...

A BMG Music customer review by GetHuman user ~sunluvr929 from November 1st, 2017

Background on ~sunluvr929's case

GetHuman: ~sunluvr929 - can you tell our other BMG Music customers when your case took place?
~sunluvr929: Yup. It was late at night, on October 24th.
GetHuman: Did you reach out to BMG Music, and if so, how?
~sunluvr929: I used a help page I found on the GetHuman BMG Music customer service contact info page: Contact BMG Music Customer Service
GetHuman: And which of these common BMG Music customer issues best describes the reason you wanted to talk to them?
(Shows ~sunluvr929 a list of common BMG Music problems)
~sunluvr929: "None of those really matches why I wanted to contact BMG Music that day." was why I was trying to contact.

~sunluvr929's review of BMG Music customer service

GetHuman: So how would you sum up your experience for GetHuman's BMG Music customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunluvr929: I called the company because I have * accounts on my credit report from BMG MUSIC .. I HAVE **NEVER** ORDERED ANYTHING FROM THEM .. They told me to contact the company they sold the account to .. I contacted that company and they were soooo rude .. I told the man I would get an attorney .. He said go right ahead .. I told him I wanted these off of my credit report that I hadn't ordered anything and he told me "TO PROVE I DIDN'T ORDER ANYTHING" .. I TOLD HIM TO PROVE I DID .. How can this company get away doing this to innocent people ???? .. There should be a law against this !!!! .. I contacted BBB and hopefully they get better results then I have !!!
GetHuman: Let's quantify your experience contacting BMG Music. On a scale of 1 to 5, how easy is it go get help on a BMG Music problem?
~sunluvr929: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunluvr929: I'd give them a four out of five on communication.
GetHuman: And what about BMG Music's ability to quickly and effectively address your problem?
~sunluvr929: For that I would say one out of five.
GetHuman: And finally- any advice for other BMG Music customers?
~sunluvr929: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BMG Music to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunluvr929 taken from his BMG Music customer service problem that occurred on October 24th, 2017.

BMG Music

1.17 of 5 stars | 2 reviews

~sunluvr929's BMG Music Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BMG Music, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BMG Music in any way.

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