Barnes & Noble: After many. many problems with customer service...
A Barnes & Noble customer review by GetHuman user GetHuman-137584 from November 17th, 2017
Background on GetHuman-137584's case
GetHuman: GetHuman-137584 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-137584: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137584 a list of common Barnes & Noble problems)
GetHuman-137584: "Track order" was why I was trying to call.
GetHuman-137584's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137584: After many. many problems with customer service through emails and the online chat, I finally spoke to an actually person who was courteous and apologetic about the unresolved issue. Have yet to see if her actions are effective but at least she was nice about it!!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-137584: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137584: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-137584: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-137584: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137584 taken from his Barnes & Noble customer service problem that occurred on November 12th, 2017.