Barnes & Noble: This was not easy to get a human as it may have...
A Barnes & Noble customer review by GetHuman user ~Me from November 19th, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other Barnes & Noble customers when your case took place?
~Me: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common Barnes & Noble problems)
~Me: "Overcharge/Strange charge" was why I was trying to call.
~Me's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: This was not easy to get a human as it may have been in the past. It didn't give the option to go to an operator, but after a couple of minutes dancing around the voice prompts, I just hit * and got connected.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Me: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Me: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Me: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his Barnes & Noble customer service problem that occurred on November 10th, 2017.