Barnes & Noble: My problem was that I keep getting an error mes...
A Barnes & Noble customer review by GetHuman user ~lowjet55 from November 14th, 2017
Background on ~lowjet55's case
GetHuman: ~lowjet55 - can you tell our other Barnes & Noble customers when your case took place?
~lowjet55: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~lowjet55 a list of common Barnes & Noble problems)
~lowjet55: "Complaint" was why I was trying to call.
~lowjet55's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lowjet55: My problem was that I keep getting an error message when I try to play Words with Friends. I was told by the tech that it will be updated in **-** hours. I hope this is true. I want to play my game. I can't understand not keeping this app updated.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~lowjet55: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lowjet55: I'd give them a two out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~lowjet55: For that I would say three out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~lowjet55: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lowjet55 taken from his Barnes & Noble customer service problem that occurred on November 6th, 2017.