Bebe.com: I ask to speak to someone English speaking,rep...
A Bebe.com customer review by GetHuman user ~anewmimi1 from November 18th, 2017
Background on ~anewmimi1's case
GetHuman: ~anewmimi1 - can you tell our other Bebe.com customers when your case took place?
~anewmimi1: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Bebe.com, and if so, how?
GetHuman: And which of these common Bebe.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anewmimi1 a list of common Bebe.com problems)
~anewmimi1: "Track order" was why I was trying to call.
~anewmimi1's review of Bebe.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bebe.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anewmimi1: I ask to speak to someone English speaking,rep kept putting me on hold and repeating "can you give me your order number each time" Very frustrating, service rep didn't have a clue to what my question was, put me on hold numerous times, my question was never answered
GetHuman: Let's quantify your experience contacting Bebe.com. On a scale of 1 to 5, how easy is it go get help on a Bebe.com problem?
~anewmimi1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anewmimi1: I'd give them a one out of five on communication.
GetHuman: And what about Bebe.com's ability to quickly and effectively address your problem?
~anewmimi1: For that I would say two out of five.
GetHuman: And finally- any advice for other Bebe.com customers?
~anewmimi1: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bebe.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anewmimi1 taken from his Bebe.com customer service problem that occurred on November 11th, 2017.