Belk.com: I waited patiently for the sales rep to finish...
A Belk.com customer review by GetHuman user ~HAPPY from November 15th, 2017
Background on ~HAPPY's case
GetHuman: ~HAPPY - can you tell our other Belk.com customers when your case took place?
~HAPPY: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Belk.com, and if so, how?
GetHuman: And which of these common Belk.com customer issues best describes the reason you wanted to talk to them?
(Shows ~HAPPY a list of common Belk.com problems)
~HAPPY: "Warranty claim" was why I was trying to call.
~HAPPY's review of Belk.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Belk.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAPPY: I waited patiently for the sales rep to finish with a customer which she gave her full attention. But when she helped me, I did not have her undivided attention because she began talking with another customer and an associate. After leaving the store, I looked in my bag and noticed that I was sold the wrong item! I showed and told the rep which product I wanted to purchase but due to her lack of concern of my purchase, she made a mistake. Now, I have to return to Belk for an exchange! Ugh...the Summerville, SC beauty center needs improvement!!!
GetHuman: Let's quantify your experience contacting Belk.com. On a scale of 1 to 5, how easy is it go get help on a Belk.com problem?
~HAPPY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAPPY: I'd give them a five out of five on communication.
GetHuman: And what about Belk.com's ability to quickly and effectively address your problem?
~HAPPY: For that I would say four out of five.
GetHuman: And finally- any advice for other Belk.com customers?
~HAPPY: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Belk.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAPPY taken from his Belk.com customer service problem that occurred on November 10th, 2017.