Belk.com: On hold ** minutes to ask why my rebate has not...

A Belk.com customer review by GetHuman user ~shirley edwards from November 25th, 2017

Background on ~shirley edwards's case

GetHuman: ~shirley edwards - can you tell our other Belk.com customers when your case took place?
~shirley edwards: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Belk.com, and if so, how?
~shirley edwards: I used a phone number I found on the GetHuman Belk.com customer service contact info page: Contact Belk.com Customer Service
GetHuman: And which of these common Belk.com customer issues best describes the reason you wanted to talk to them?
(Shows ~shirley edwards a list of common Belk.com problems)
~shirley edwards: "Cancel order" was why I was trying to call.

~shirley edwards's review of Belk.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Belk.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shirley edwards: On hold ** minutes to ask why my rebate has not been processed got no one worse service worse than satellite.
GetHuman: Let's quantify your experience contacting Belk.com. On a scale of 1 to 5, how easy is it go get help on a Belk.com problem?
~shirley edwards: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shirley edwards: I'd give them a one out of five on communication.
GetHuman: And what about Belk.com's ability to quickly and effectively address your problem?
~shirley edwards: For that I would say five out of five.
GetHuman: And finally- any advice for other Belk.com customers?
~shirley edwards: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Belk.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shirley edwards taken from his Belk.com customer service problem that occurred on November 18th, 2017.

Belk.com

2.50 of 5 stars | 16 reviews

~shirley edwards's Belk.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Belk.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Belk.com in any way.

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