Bell Canada - Home Phone: Speaking with Bell Customer Service, I asked ab...

A Bell Canada - Home Phone customer review by GetHuman user GetHuman-179724 from October 31st, 2017

Background on GetHuman-179724's case

GetHuman: GetHuman-179724 - can you tell our other Bell Canada - Home Phone customers when your case took place?
GetHuman-179724: Yes. It was afternoon, on October 24th.
GetHuman: Did you reach out to Bell Canada - Home Phone, and if so, how?
GetHuman-179724: I used the 866-310-2355 number I found for on the GetHuman Bell Canada - Home Phone customer phone number page I was on: Bell Canada - Home Phone Customer Service Phone Number
GetHuman: And which of these common Bell Canada - Home Phone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-179724 a list of common Bell Canada - Home Phone problems)
GetHuman-179724: "Lower my bill" was why I was trying to contact.

GetHuman-179724's review of Bell Canada - Home Phone customer service

GetHuman: So how would you sum up your experience for GetHuman's Bell Canada - Home Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-179724: Speaking with Bell Customer Service, I asked about proposed changes to the UTOS Agreement(Unregulated Terms of Service), inserted in my August*** bill. They had never received this info and did not know anything about it. * hr ** mins later, I finally was able to express it was not promotions on my bill, but threatened changes to my account by Oct ****, if I didn't call before then with any questions I might have. Written in legalese, it was incomprehensible to me and was also to the rep in the Philipines. He is to call me with clarification on the changes if any to my account. (some hope). No chance of reaching someone in Bell, Toronto to have them explain what this is all about. "..Bell's relevant tariffs for services which are no longer mandated by CRTC.." is a frightening thought - '..absolute power corrupts absolutely', a truism. Has anyone else had this experience or even received this insert?
GetHuman: Let's quantify your experience contacting Bell Canada - Home Phone. On a scale of 1 to 5, how easy is it go get help on a Bell Canada - Home Phone problem?
GetHuman-179724: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-179724: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada - Home Phone's ability to quickly and effectively address your problem?
GetHuman-179724: For that I would say five out of five.
GetHuman: And finally- any advice for other Bell Canada - Home Phone customers?
GetHuman-179724: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada - Home Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-179724 taken from his Bell Canada - Home Phone customer service problem that occurred on October 24th, 2017.

Bell Canada - Home Phone

4.00 of 5 stars | 4 reviews

GetHuman-179724's Bell Canada - Home Phone Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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