Bell Canada - Home Phone: The live chat agent seemed to try to help but c...
A Bell Canada - Home Phone customer review by GetHuman user ~soda from November 24th, 2017
Background on ~soda's case
GetHuman: ~soda - can you tell our other Bell Canada - Home Phone customers when your case took place?
~soda: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to Bell Canada - Home Phone, and if so, how?
GetHuman: And which of these common Bell Canada - Home Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~soda a list of common Bell Canada - Home Phone problems)
~soda: "Technical support" was why I was trying to call.
~soda's review of Bell Canada - Home Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada - Home Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~soda: The live chat agent seemed to try to help but could not solve the problem remotely. Our phone was dead for * days and we were told in a recorded message that a technician had been out to our house and determined the problem was internal - the wiring. I insisted they send someone else out to fix the problem because I thought that some outside workers had cut off our connection. The *nd technician found that is what had happened and he fixed it. So we were lied to about the cause and to "fix" the wiring would have cost us over $*** dollars.
GetHuman: Let's quantify your experience contacting Bell Canada - Home Phone. On a scale of 1 to 5, how easy is it go get help on a Bell Canada - Home Phone problem?
~soda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~soda: I'd give them a five out of five on communication.
GetHuman: And what about Bell Canada - Home Phone's ability to quickly and effectively address your problem?
~soda: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada - Home Phone customers?
~soda: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada - Home Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~soda taken from his Bell Canada - Home Phone customer service problem that occurred on November 21st, 2017.